PRIVACY & COOKIE POLICY
This privacy policy is for the website www.wendyturnerstudio.co.uk and served by Wendy Turner Studio and governs the privacy of its users who choose to use it.
This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect computer and connection information and purchase history.
Our web provider, Wix.com, may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Personal information that we will process in connection with all our services, if relevant, includes:
Personal and contact details, such as title, full name, email address, date of birth, contact details, address and contact details history
Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form
Products and services you have purchased from us, as well as have been interested in and have held and the associated payment methods used
Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Our company also uses Wix.com to provide our subscription and mail campaign processes. Some secure storage of information may happen outside of the U.K. and E.U.
We may share information with the following third parties for the purposes listed in the above section:
Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies
How long do we keep your data?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.
Third Party Links
On occasion we may include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can our site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at wturnerstudio@gmail.com
Privacy policy updates
We reserve the right to modify this privacy policy at any time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice frequently for changes. We reserve the right to modify this privacy policy at any time, so please review it frequently.
Your Rights
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”) The right of data portability is only relevant from May 2018.
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law. If we do hold information about you we will:
Give you a description of it;
Tell you why we are holding it;
Tell you who it could be disclosed to; and
Let you have a copy of the information in an intelligible form.
You can contact us or make an ‘subject access request’ by going to the CONTACT section of our website to exercise these rights or by emailing us at wturnerstudio@gmail.com
If you don’t want us to process your data anymore, please contact us at wturnerstudio@gmail.com
Use of Cookies
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally;
it is statistical data which does not identify any personal details whatsoever.
Cookies we use:
Wix Cookies: needed for things like logging whether you see error messages – so we can make improvements and fix bugs – as well as allowing you to use shopping baskets and make a purchase.
Analytics Cookies: needed to analyse the performance of this website and create reports on website traffic, sources and popular pages etc. This includes Wix cookies and Google Analytics cookies.
Advertising Cookies: needed for information about your browsing habits (including details of the websites you've visited), which we use to make sure you receive advertising relevant to you. We (or third parties and advertising networks on our behalf) may use them to show you ads we think you'll be interested in across the internet (including on other sites you visit), based on your interaction with our website, app and your browsing history.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings”section of your computer. For more information please read the advice at AboutCookies.org.
Cookies on websites we link to
We often link to other sites to give you extra information or services. Where these are provided by a third party, you may leave our website by clicking through to theirs. In this case, the cookies policy set out on the third party's website will also apply. As this won't be controlled by us, you should read their policy to find out what information is being collected and how it's used.